Developing countries, such as Taiwan, Singapore and Korea, are transforming to a multi-faceted consumer economy where financial services, medical services, research and development, education, distribution services, international business, technology product development and design, and retail development are fueling economic growth. The logistic and distribution services as a result have become…
This study empirically evaluated the crucial logistics service capabilities and firm performance of international distribution center operators in Taiwan. Three critical logistics service capabilities were identified based on factor analysis: (a) innovation capability, (b) customer response capability, and (c) flexible operation capability. Cluster analysis was subsequently used and based on th…