It is not surprising that proper implementation of reverse logistics systems can result in better customer loyalty and reduction in operational costs due to reuse or remanufacturing of some parts. This is particularly important for those industries with a short product life cycle, like the mobile phone industry. The major objective of this paper is to present the results of a pilot survey with …
To provide a new generic model equipped with a “process visualizing” feature by capturing RFID logistics data to represent different logistics processes' status, and sharing them through web‐based technology to supply chain parties.
To develop a performance measurement system (PMS) in the application of supplier relationship management operated under a supply chain benchmarking framework. Acting as a monitoring tool for evaluating the performance of maintenance logistics providers against the defined performance levels stated in the contract, and facilitating the application of benchmarking approach in maintenance logistic…
To develop a new benchmarking process for continuous improvement against the market leader, and report a case study in the postal industry by employing the proposed benchmarking process.