To provide a new generic model equipped with a “process visualizing” feature by capturing RFID logistics data to represent different logistics processes' status, and sharing them through web‐based technology to supply chain parties.
In today’s competitive environment, companies are paying more attention to product innovations, customized products, manufacturing agility, and lean operations. To support this mode of operations, companies are moving from highly vertically integrated organizations to leaner core business units supported by supplier networks. While partnership companies and their suppliers could take a vari…
To develop a performance measurement system (PMS) in the application of supplier relationship management operated under a supply chain benchmarking framework. Acting as a monitoring tool for evaluating the performance of maintenance logistics providers against the defined performance levels stated in the contract, and facilitating the application of benchmarking approach in maintenance logistic…
Effective service logistics can lower the cost and increase service value by improving customer satisfaction and loyalty. However, the conventional ways of the service logistics are information driven instead of knowledge-driven which are insufficient to meet the current needs. The purpose of this paper is to present a knowledge-based service automation system (KBSAS) to enhance the competitive…