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New research : a new forecasting model for the diffusion of ISO 9000 standard…
ISO 9000 standards for quality system management are involving a higher and higher number of enterprises and organizations. This paper presents a detailed analysis of certification diffusion in Italy and in some European countries with similar economic structures. Benchmarking and evolution forecasts are based on the “logistic model”, traditionally used for studying biological growth phenom…
- Edisi
- Vol. 21 No. 1, 2004 pp. 32-50
- ISBN/ISSN
- 0265-671X
- Deskripsi Fisik
- 23 P.
- Judul Seri
- International Journal of Quality & Reliability Management
- No. Panggil
- ATC LO FRA n
Quality evaluation in logistic services
The paper highlights some problems relevant to the quality measurements in logistic services. “Traditional” logistic indicators are compared with the service dimensions defined in the Parasuraman‐Zeithaml‐Berry model. Furthermore, the problem of service indicators aging is analyzed and discussed. In order to enhance readers’ ability to contribute to the development in the field, the a…
- Edisi
- Vol. 2 Issue: 1, pp.49-54
- ISBN/ISSN
- -
- Deskripsi Fisik
- 7 p.
- Judul Seri
- International Journal of Agile Management Systems
- No. Panggil
- ATC LO FRA q
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