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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=ALEDA V. ROTH

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Insights into service operations management : a research agenda

This paper offers insights regarding an agenda for service operations management (SOM) research. First, we motivate the need for an SOM research agenda. Second, we offer a research framework that paints a broad-based picture of key architectural elements in the SOM research landscape. The framework builds upon prior and emerging research for designing, delivering and evaluating services. Third,…

Edisi: Vol. 12, No. 2, Summer 2003
ISBN/ISSN: 1059-1478
Deskripsi Fisik: 21 p.
Judul Seri: -
No. Panggil: ATC MG ROT i

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