The purpose of this paper is to provide a clustering approach to segment supply chain partners in the automobile industry and prioritize services offered by third party logistics service (3PL) providers
With the growing trend toward the use of international supply chain and e‐commerce, logistic service providers for product warehousing, transportation and delivery are placing great emphasis on information technology (IT) to be competitive globally. Realizing that the current service tracking system merely supports order status tracking within a service provider, applies mobile agent technolo…