Discusses a successful business process reengineering project that involved purchasing, receiving and accounts payable departments in an international firm in the USA. These three departments’ business processes, workflows and functions are described and analyzed. Methods for improving the existing workflows by developing an auto vouchering system and an electronic data interchange system are…
An analysis of survey data collected from a sample of 98 Fortune 500 industrial companies reveals that expert systems (ESs) are utilized in manufacturing by 52 per cent of the companies, among which ESs are perceived to be more useful in process planning, product design, layout, facility design and maintenance; and less useful in forecasting production demand and reducing accidents/ safety haza…