This study aims to demonstrate a service quality improvement project implemented by the Lean Six Sigma (LSS) methodology to achieve dramatic improvements with respect to service quality and speed in the refund process of the logistics center in Amway Company, Taiwan. It describes in detail how the LSS methodology was applied and how various qualitative and quantitative tools and techniques with…
The purpose of this study is to propose a Six Sigma project to improve the replenishment process in the logistic center of Amway TaiwanvCompany.