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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Chuang‐Min Chao

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Applying loss aversion to investigate service quality in logistics- A moderat…

Chia‐Lin Hsu Mu‐Chen Chen Kuo‐Chien Chang Chuang‐Min Chao

Using the concept of loss aversion, this paper aims to investigate the relationship between service quality and customer loyalty in the home delivery industry. The second purpose of this paper is to investigate the moderating effect of service convenience in the relationship between service quality and customer loyalty. Furthermore, this paper attempts to demonstrate the existence of a moderati…

Edisi: Vol. 30 Issue: 5, pp.508-525
ISBN/ISSN: -
Deskripsi Fisik: 20 p.
Judul Seri: International Journal of Operations & Production Management
No. Panggil: ATC LO MIN a

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