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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Eelko K.R.E. Huizingh

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Effects of complaint behaviour and service recovery satisfaction on consumer …

Tammo H.A. Bijmolt Eelko K.R.E. Huizingh Adriana Krawczyk

The purpose of this paper is to investigate the impact of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase through internet channels.

Edisi: Vol. 24 No. 5, 2014 pp. 608-628
ISBN/ISSN: -
Deskripsi Fisik: 22 p.
Judul Seri: Internet Research
No. Panggil: ATC LO KRA e

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