The purpose of this paper is to examine productivity at the level of a welfare service system. This approach aims at optimizing the performance of the whole system and to avoid sub‐optimizing the production of individual services or organizations. The paper also aims to develop a definition for the concept of welfare service system productivity and demonstrate its applicability.
New Ways of Working (NewWoW) refers to a novel approach for improving the performance of knowledge work. The purpose of this paper is to seek innovative solutions concerning facilities, information technology tools and work practices in order to be able to “work smarter, not harder.” In order to develop work practices toward the NewWoW mode there is a need for an analytical management tool …