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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Ibe , Callistus

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Service quality measurements in ports of a developing economy : Nigerian port…

Ugboma, Chinonye Ibe , Callistus Ogwude, Innocent C.

Identifies and assesses the key determinants of service quality and determines the quality of service offered by two ports in Nigeria using the SERVQUAL model. The main service attributes that are important to port users are determined. Relevant literature is reviewed to give relevance to the survey. Data for the study was collected via a well-structured questionnaire, analysed, and perception-…

Edisi: Volume 14 · Number 6 · 2004 · pp. 487-495
ISBN/ISSN: 0960-4529
Deskripsi Fisik: 11 p.
Judul Seri: -
No. Panggil: ATC PO OGB s

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