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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Jacob V. Simons Jr

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Reliability-based analysis of service recovery

To succeed, service businesses must offer their customers high-quality, reliable service. However, many of the characteristics that make services unique also make it difficult to ensure consistently correct performance. To promptly identify and correct errors when they occur, service managers have been advised to include recovery steps in their service processes. However, while service recovery…

Edisi: Vol. 21 No. 1, 2004 pp. 11-31
ISBN/ISSN: -
Deskripsi Fisik: 23 p.
Judul Seri: International Journal of Quality & Reliability Management
No. Panggil: ATC LO SIM r

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