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RESEARCH AND CONCEPTS Components of successful total quality management

According to the literature, quality management consists of a set of components: critical factors, tools, techniques and practices. The purpose of this paper is: to identify the components of total quality management (TQM), in order to make them known to managers and thus facilitate successful quality management implementation, and to show the situation of 106 ISO 9000 certified firms concernin…

Edisi: Vol. 17 No. 2, 2005 pp. 182-194
ISBN/ISSN: 0954-478X
Deskripsi Fisik: 13P
Judul Seri: RESEARCH AND CONCEPTS
No. Panggil: ATC MG TAR c

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