This paper explores the current feature of the service provision in the shipping industry and contributes to a more thorough understanding of the industry. A questionnaire was developed to examine the performance of service providers assessed by international shippers in the UK and South Korea. We find that British shippers are more likely to be satisfied with the diversified service provision …
This paper explores the current feature of the service provision in the shipping industry and contributes to a more thorough understanding of the industry. A questionnaire was developed to examine the performance of service providers assessed by international shippers in the UK and South Korea. We find that British shippers are more likely to be satisfied with the diversified service provision …