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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Kleber Figueiredo

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Improving manufacturers’ distribution performance and customer service in g…

Rebecca Arkader Maria Fernanda Hijjar Kleber Figueiredo Cesar Lavalle

This article deals with the evolution of customer service practices in grocery products distribution in Brazil (1994‐2001), based on a longitudinal survey of grocery retailers. Data were collected on retailers’ expectations on four relevant dimensions of customer logistics service provided by manufacturers, as well as on their perceptions of logistics service performance of the typical supp…

Edisi: Vol. 14 Issue: 8, pp.664-676
ISBN/ISSN: -
Deskripsi Fisik: 15 p.
Judul Seri: Integrated Manufacturing Systems
No. Panggil: ATC LO FER i

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