The importance of the logistics function has increased dramatically at many firms as comparative priorities have shifted from production quality to delivery and flexibility. At the same time, however, there have been few comprehensive studies on the implementation of TQM practices in the logistics function. This paper examines the implementation of quality management practices in the logistics …
The aim of this research is to undertake a comparative analysis on the use of third party logistics (3PL) services by manufacturing firms in Singapore and Malaysia.