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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Margareta Karlsson

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Customer orientation in a Swedish county council

Margareta Karlsson Rickard Garvare Karin Zingmark Birgitta Nordström

The use of the customer concept and ways of interacting with customers in support functions are relatively new areas of interest for public organizations. The purpose of this study is to describe the development toward a stronger customer orientation in a support function in a Swedish county council from a management team perspective.

Edisi: Vol. 8 No. 1, 2016 pp. 2-16
ISBN/ISSN: 1756-669X
Deskripsi Fisik: 16 p.
Judul Seri: International Journal of Quality and Service Sciences
No. Panggil: ATC MG KAR c

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