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Ditemukan 3 dari pencarian Anda melalui kata kunci: author=Michael S. Garver

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Modelling choice in logistics: a managerial guide and application

Much of the research conducted in logistics/SCM has focused on satisfaction/retention of customers. This has left a critical gap for managers: before customers can be satisﬁed and ultimately retained, a purchase choice of logistics services has to occur. To date, very little research has addressed how logistics customers make purchase choice decisions about logistics services. The purpose of …

Edisi: Vol. 42 No. 2, 2012
ISBN/ISSN: -
Deskripsi Fisik: 26 p.
Judul Seri: International Journal of Physical Distribution & Logistics Management
No. Panggil: ATC LO GAR m

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Owner operators: employing a segmentation approach to improve retention

Komentar Penanda Bagikan

Zachary Williams Michael S. Garver G. Stephen Taylor

Owner operators are an important group of truck drivers, yet have been the subject of very little academic research. Specifically, no research has explored retention issues among owner operators. Thus, this paper aims to employ a segmentation approach to owner operator retention, examining important independent variables that include: pay and compensation, top management support, time at home, …

Edisi: Vol. 21 No. 2, 2010 pp. 207-229
ISBN/ISSN: -
Deskripsi Fisik: 25 p.
Judul Seri: The International Journal of Logistics Management
No. Panggil: ATC LO STE o

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Measuring the importance of attributes in logistics research

Komentar Penanda Bagikan

Zachary Williams Michael S. Garver Stephen A. LeMay

Traditional methods of capturing and determining logistics attribute importance have serious research limitations. The purpose of this paper is to introduce maximum difference (MD) scaling as a new research methodology that will improve validity in measuring logistics attribute importance, overcoming many of the limitations associated with traditional methods. In addition, this new research met…

Edisi: Vol. 21 No. 1, 2010 pp. 22-44
ISBN/ISSN: -
Deskripsi Fisik: 25 p.
Judul Seri: The International Journal of Logistics Management
No. Panggil: ATC LO GAR m

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