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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Murat Hancer

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Explaining why employee-customer orientation inﬂuences customers’ percept…

Gabriel Gazzoli Murat Hancer BeomCheol (Peter) Kim

The purpose of this paper is to examine why employee-level customer orientation (CO) inﬂuences the customer experience in a service setting.

Edisi: Vol. 24 No. 4, 2013 pp. 382-400
ISBN/ISSN: 1757-5818
Deskripsi Fisik: 21 p.
Judul Seri: Journal of Service Management
No. Panggil: ATC MG GAZ e

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