The purpose of this paper is to study whether a fast supply network structure interacts with customer integration (CI) by positively moderating the relationship between CI and efficiency performance.
Supply chain management (SCM) is conceived by academics and practitioners as either an extension of logistics or an all-encompassing approach to business integration. From the authors' point of view, SCM involves not only logistic activities but also other processes such as quality management. This paper seeks to understand how quality can be managed using a supply chain perspective and what th…
This paper explores what suppliers and customers do in order to integrate their operations across the supply chain. It also identifies on what contextual factors these specific CSI practices are contingent.