Today’s managers are turning to the functions of the supply chain to improve margins and gain competitive advantage. The explosion of the Internet and other e-business technologies has made real-time, online communication throughout the entire supply chain a reality. Electronic supply chain management (eSCM) is a reference to the supply chain that is structured via electronic technology-enabl…
To succeed in an uncertain environment, firms must respond to changing customer needs, and logistics flexibility is an important part of the response. This paper defines logistics flexibility, creates a framework to understand it, and shows how it relates to customer satisfaction.