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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Ron Kaufman

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Uplifting Service : The Proven Path To Delighting Your Customers, Colleagues,…

We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We r…

Edisi: -
ISBN/ISSN: 978-0-9847625-0-7
Deskripsi Fisik: xxv, 318 p , 24 cm ; index
Judul Seri: -
No. Panggil: LC 651.9 KAU u

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