To show that handling warranty returns is essential in a supply chain for product/process improvement and that the major step in resolving warranty return problems is to correctly classify the returned parts and identify the problem(s).
Edisi
Vol. 22 No. 2, 2005 pp. 137-148
ISBN/ISSN
-
Deskripsi Fisik
14 p.
Judul Seri
International Journal of Quality & Reliability Management