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geographical areas and managem

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dan musibah yang menguji rongg

from Fortune 500 companies lik

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and demonstrated results from

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bermiliar rupiah

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more sustainable for millions
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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Thorsten Hennig-Thurau

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Customer orientation of service employees : its impact on customer satisfacti…

With the performance of service personnel often constituting a major element of a service per se, the customer orientation of service personnel is often regarded as a main determinant of service ﬁrms’ success. Drawing on a deductively derived four-dimensional conceptualization of the customer orientation of service personnel, consisting of employees’ technical skills, social skills, motiv…

Edisi: Vol. 15 Iss 5 pp. 460 - 478
ISBN/ISSN: -
Deskripsi Fisik: 27 p.
Judul Seri: International Journal of Service Industry Management
No. Panggil: ATC LE THU c

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