Ditapis dengan
Service quality in maritime transport: conceptual model and empirical evidence
Abstract Purpose – The purpose of this paper is to extend knowledge on service quality and how it is defined and thus, managed, in the context of maritime transport by proposing and testing a new conceptual model of service quality. Design/methodology/approach – The study used a sample of 197 shipping companies, port operators and freight forwarders/logistics service providers, employing t…
- Edisi
- Service quality in maritime transport
- ISBN/ISSN
- -
- Deskripsi Fisik
- 26 halaman
- Judul Seri
- Service quality in maritime transport: conceptual model and empirical evidence
- No. Panggil
- ATC PO VIN a
Competency Profile of Managers in the Singapore Logistics Industry
In this paper, we aim to explore what competencies are essential for logistics managers to be successful in the future by developing a conceptual framework of competency profile of logistics managers based on the existing BLM model and some newly proposed competencies, taking into account changes in the business environment. A survey was conducted in Singapore with logistics managers from 350 f…
- Edisi
- Volume 28 Number 2 August 2012 pp. 161-182Jour
- ISBN/ISSN
- -
- Deskripsi Fisik
- 22 p.
- Judul Seri
- in the Singapore Logistics Industry The Asian Journal of Shipping and Logistics ● Volume 28 Number 2 August 2012 pp. 161-182
- No. Panggil
- ATC LO THA c
Management of disruptions by seaports: preliminary findings
The function of a port has evolved from a platform providing simple loading and unloading activities to a gateway that opens up numerous opportunities that proliferate economic benefits. The effects of globalization and modern supply chain trends have reinforced the role that ports play in supply chains. This calls for contemporary studies on supply chain management to expand to address the …
- Edisi
- Vol. 27 No. 1, 2015 pp. 146-162
- ISBN/ISSN
- 1355-5855
- Deskripsi Fisik
- 20 p.
- Judul Seri
- Asia Pacific Journal of Marketing and Logistics
- No. Panggil
- ATC MG LOH m
Managing port-related supply chain disruptions (PSCDs) : a management model a…
In the contemporary port business environment, port resilience is of paramount importance for supply chain continuity. A result of the increased integration of ports into supply chains is ports’ potential to supply chain disruptions. This paper introduces a PSCD management model that incorporates the application of risk management, business continuity management, and quality management theori…
- Edisi
- VOL. 43, NO. 4, 436–455
- ISBN/ISSN
- 1464-5254
- Deskripsi Fisik
- 21 p.
- Judul Seri
- Maritime Policy & Management
- No. Panggil
- ATC PO LOH m
Changing concentration ratios and geographical patterns of bulk ports : the c…
Contrary to liner shipping, common shipping network patterns are difficult to organize in tramp shipping as origin and destination ports are irregular and they may change based on shippers’ demands. Unlike liner shipping whereas the choice of ports is strongly related to their geographical locations among other factors and a topic of much research in the contemporary literature, the geographi…
- Edisi
- Volume 30 Number 2 August 2014
- ISBN/ISSN
- -
- Deskripsi Fisik
- 19 p.
- Judul Seri
- -
- No. Panggil
- ATC PO LEE c
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