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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Wai Ming To

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Do task- and relation-oriented customers co-create a better quality of service?

Abstract Purpose – The purpose of this paper is to explore how task- and relation-oriented customers co-create high quality services with frontline employees from the perspective of customer-dominant (C-D) logic. Design/methodology/approach – The authors reviewed the service management literature and identified a number of critical components that help service providers understand the psyc…

Edisi: Management Decision
ISBN/ISSN: -
Deskripsi Fisik: 21 halaman
Judul Seri: Do task- and relation-oriented customers co-create a better quality of service?
No. Panggil: ATC PO FUN a

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