Purpose – This paper seeks to report a case study that focuses on identifying what may be considered a typical or generic RL process flow as well as the key strategic issues that a firm may use for competitive advantage. Design/methodology/approach – The research involves mainly interviews and plant visits to three companies, all of which manage some RL activities. Findings – Highlighted …
The purpose of this study is to investigate how the use of information technology (IT) and supply chain management initiatives (information sharing and collaboration) impact a company’s performance in reverse logistics (RL).