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Ditemukan 1 dari pencarian Anda melalui kata kunci: author=Yu-Cheng Lee

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An integration of kano’s model and exit-voice theory: a case study

Yu-Cheng Lee Hsiu-Yuan Hu Tieh-Min Yen Chih-Hung Tsai

The purpose of this study was to examine overall customer satisfaction associated with medical service quality in Taiwan by integrated Kano’s model and customer satisfaction index model. Another purpose was to confirmed nonlinear and asymmetric relationship of Customer Satisfaction and Quality Performance by the research outcome. By analyzing 1,100 patients or their family members, this study…

Edisi: Vol. 10, No. 2
ISBN/ISSN: -
Deskripsi Fisik: 19 p.
Judul Seri: Asian Journal on Quality
No. Panggil: ATC LO YEN a

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