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Benchmarking the port services: A customer oriented proposal

In recent years, ports have experienced a period of significant growth and development along with intense inter-port rivalry as a consequence of intermodality and hinterland development. It is therefore vital that port management bodies define and implement suitable strategies. This paper aims to adapt the benchmarking technique to the sphere of ports. Compares the activity of a port with that of its competitors, which is considered to be excellent. This is a strategic approach where consideration of the needs of the client, shipping lines and export-import companies is the axis of the benchmarking process.

Ketersediaan
#
IPC Corporate University Library ATC PO CER b
ATC1600035
Tersedia
Informasi Detail
Judul Seri
Benchmarking: An international journal
No. Panggil
ATC PO CER b
Penerbit
United Kingdom : Emerald Insight.,
Deskripsi Fisik
10 p.
Bahasa
English
ISBN/ISSN
1463-5771
Klasifikasi
PO
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
online resource
Edisi
Vol. 11 Iss 3 pp. 320 - 330
Subjek
Strategic Management
ships
Benchmarking
Harbours
Customers
Info Detail Spesifik
-
Pernyataan Tanggungjawab
Versi lain/terkait
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