Article
A survey on reverse logistics system of mobile phone industry in Hong Kong
It is not surprising that proper implementation of reverse logistics systems can result in better customer loyalty and reduction in operational costs due to reuse or remanufacturing of some parts. This is particularly important for those industries with a short product life cycle, like the mobile phone industry. The major objective of this paper is to present the results of a pilot survey with follow-up interviews, which was conducted for investigating the practices of reverse logistics in this industry.
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