The effect of quality management on the service quality and business success of logistics service providers

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Article

The effect of quality management on the service quality and business success of logistics service providers

Wolfgang Kersten - Nama Orang; Jan Koch - Nama Orang;

The purpose of the paper is to analyse empirically the causal relationships between quality management, service quality and business success in German logistics companies.

Ketersediaan

IPC Corporate University Library ATC LO KOC t C.1

ATC1601068

Tersedia

Informasi Detail

Judul Seri: International Journal of Quality & Reliability Management
No. Panggil: ATC LO KOC t
Penerbit: United Kingdom : Emerald., 2010
Deskripsi Fisik: 18 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 27 No. 2, 2010
Subjek: Quality Management
Distribution Management
Customer services quality
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Jan Koch

Versi lain/terkait

Judul	Edisi	Bahasa
The handbook of logistics and distribution management		en
Quality Management in the Logistics Function: An Empirical Study	Vol. 16 Iss 2 pp	en

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