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Physical distribution service quality in online retailing

Many traditional retailers use the internet as a complementary business channel while “pure player” retailers only sell products via the internet. The question of who is better at offering electronic physical distribution service quality (e-PDSQ) is open to debate. But, despite e-PDSQ’s importance there are few empirical studies and most have focused on general service quality of internet shopping or web site design. The purpose of this paper is to discuss and empirically test a conceptual framework for e-PDSQ from the consumer’s perspective.

Ketersediaan
#
IPC Corporate University Library ATC LO KIN p C.1
ATC1601098
Tersedia
Informasi Detail
Judul Seri
International Journal of Physical Distribution & Logistics Management
No. Panggil
ATC LO KIN p
Penerbit
United Kingdom : Emerald.,
Deskripsi Fisik
20 p.
Bahasa
English
ISBN/ISSN
-
Klasifikasi
LO
Tipe Isi
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Tipe Media
-
Tipe Pembawa
online resource
Edisi
Vol. 40 No. 5, 2010
Subjek
Distribution Management
Electronic Commerce
Internet
Info Detail Spesifik
-
Pernyataan Tanggungjawab
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