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Developing a framework for measuring physical distribution service quality of…
Many traditional retailers use the internet as a complementary business channel and thus sell products through multiple channels. In contrast, “pure player” internet retailers only sell products via the internet. A proliferation of pure players over the past few years has intensified competition in the online shopping market and the question of who is better at offering physical distributio…
- Edisi
- Vol. 34 No. 4/5, 2006
- ISBN/ISSN
- -
- Deskripsi Fisik
- 14 p.
- Judul Seri
- International Journal of Retail & Distribution Management
- No. Panggil
- ATC LO GRA d
Physical distribution service quality in online retailing
Many traditional retailers use the internet as a complementary business channel while “pure player” retailers only sell products via the internet. The question of who is better at offering electronic physical distribution service quality (e-PDSQ) is open to debate. But, despite e-PDSQ’s importance there are few empirical studies and most have focused on general service quality of internet…
- Edisi
- Vol. 40 No. 5, 2010
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO KIN p
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