Article

Benchmarking the port services: a customer oriented proposal

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In recent years, ports have experienced a period of significant growth and development along with intense inter-port rivalry as a consequence of intermodality and hinterland development. It is therefore vital that port management bodies define and implement suitable strategies. This paper aims to adapt the benchmarking technique to the sphere of ports. Compares the activity of a port with that of its competitors, which is considered to be excellent. This is a strategic approach where consideration of the needs of the client, shipping lines and export-import companies is the axis of the benchmarking process.

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Ketersediaan

Informasi Detail

Judul Seri

Benchmarking: An International Journal

No. Panggil

ATC LO CER b

Penerbit

Spain : Emerald Insight., 2004

Deskripsi Fisik

13 p.

Bahasa

English

ISBN/ISSN

-

Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 11 No. 3, 2004

Subjek

ships
Benchmarking
Harbours
Customers

Info Detail Spesifik

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Pernyataan Tanggungjawab

Amparo Cervera

Versi lain/terkait

Lampiran Berkas

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