Logistics service quality: a new way to loyalty | PELINDO LIBRARY & KNOWLEDGE CENTER

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Article

Logistics service quality: a new way to loyalty

Irene Gil Saura - Nama Orang; David Servera France´s - Nama Orang; Gloria Berenguer Contrı - Nama Orang; Marıa Fuentes Blasco - Nama Orang;

Now-a-days, logistics research focuses on the ability of logistics to deliver a quality service and generate greater satisfaction with the delivered service. Therefore, the aim of this work is to analyze the quality, satisfaction, and loyalty sequence in the logistic service delivery context, with the purpose of considering the role of information and communication technologies (ICT) in this chain of effects.

Ketersediaan

IPC Corporate University Library ATC LO FUE l C.1

ATC1601339

Tersedia

Informasi Detail

Judul Seri: Industrial Management & Data Systems
No. Panggil: ATC LO FUE l
Penerbit: Spain : Emerald Insight., 2008
Deskripsi Fisik: 22 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 108 No. 5, 2008
Subjek: Distribution Management
Communication technologies
Service levels
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Marıa Fuentes Blasco

Versi lain/terkait

Judul	Edisi	Bahasa
Applying a Kansei engineering-based logistics service design approach to developing international express services	Vol. 45 Issue: 6, pp.618-646,	id
The Handbook of Logistics and Distribution Management: Understanding the Supply Chain	5th ed.	en

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