Article

Developing a framework for measuring physical distribution service quality of multichannel and “pure player” internet retailers

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Many traditional retailers use the internet as a complementary business channel and thus sell products through multiple channels. In contrast, “pure player” internet retailers only sell products via the internet. A proliferation of pure players over the past few years has intensified competition in the online shopping market and the question of who is better at offering physical distribution service quality (PDSQ), multi-channel retailers or pure players, is open to debate. Despite PDSQ’s importance in an electronic commerce environment there are few studies to date and most have focused on general service quality of internet shopping. The purpose of this paper is to discuss this phenomenon and posit a conceptual framework for further investigation.

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Ketersediaan

Informasi Detail

Judul Seri

International Journal of Retail & Distribution Management

No. Panggil

ATC LO GRA d

Penerbit

United Kingdom : Emerald Insight., 2006

Deskripsi Fisik

14 p.

Bahasa

English

ISBN/ISSN

-

Klasifikasi

LO

Tipe Isi

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Tipe Media

-

Tipe Pembawa

online resource

Edisi

Vol. 34 No. 4/5, 2006

Subjek

distribution
Retailers
Internet shopping

Info Detail Spesifik

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Pernyataan Tanggungjawab

David B. Grant

Versi lain/terkait

Lampiran Berkas

Komentar

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