Assessing consumer attitudes toward off-site customer service contact methods

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Article

Assessing consumer attitudes toward off-site customer service contact methods

Ronn J. Smith - Nama Orang; Cuneyt Eroglu - Nama Orang;

This paper aims to present the development of a scale, off-site customer service (OCS), which assesses the factors that are important in consumer evaluation of an off-site customer service contact method (e.g. website or telephone).

Ketersediaan

IPC Corporate University Library ATC LO ERO a C.1

ATC1601490

Tersedia

Informasi Detail

Judul Seri: The International Journal of Logistics Management
No. Panggil: ATC LO ERO a
Penerbit: USA : Emerald., 2009
Deskripsi Fisik: 19 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 20 No. 2, 2009
Subjek: Communication
Customer satisfaction
Customer service management
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Cuneyt Eroglu

Versi lain/terkait

Judul	Edisi	Bahasa
Logistics flexibility and its impact on customer satisfaction	Vol. 16 No. 1, 2005	en

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