Impact of e-commerce in lowering operational costs and raising customer satisfaction

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Article

Impact of e-commerce in lowering operational costs and raising customer satisfaction

Sameer Kumar - Nama Orang; Palo Petersen - Nama Orang;

Much research has been done on how e-commerce has allowed companies to integrate business processes and reduce operational costs. The intent of this study, however, is to understand how e-commerce has affected companies’ abilities to serve the customers’ needs and to raise their level of satisfaction.

Ketersediaan

IPC Corporate University Library ATC LO PET i C.1

ATC1601638

Tersedia

Informasi Detail

Judul Seri: Journal of Manufacturing Technology Management
No. Panggil: ATC LO PET i
Penerbit: USA : Emerald Insight., 2006
Deskripsi Fisik: 22 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 17 No. 3, 2006 pp. 283-302
Subjek: Electronic Commerce
Integration
Customer service management
Manufacturing systems
Service operations
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Palo Petersen

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