Article

Becoming a “world class” company with logistics service quality

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A “world class” organization must provide high levels of logistics service quality to customers. Knowledge of customer expectations and an understanding of the firm's performance on logistics service attributes relative to competitors are vital to achieving service excellence. Research studies in four industries identify the most important logistics service attributes in business‐to‐business settings. There is consistency across industries in terms of the attributes considered most important by customers. Typically, vendors within an industry do not perform up to customer expectations, which provides the opportunity for a firm to gain a competitive advantage over industry rivals.

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Ketersediaan

Informasi Detail

Judul Seri

The International Journal of Logistics Management

No. Panggil

ATC LO LAM b

Penerbit

Florida : Emerald Insight., 1992

Deskripsi Fisik

12 p.

Bahasa

English

ISBN/ISSN

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Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 3 Issue: 1, pp.73-81

Subjek

Distribution Management
Business‐to‐business marketing
Service quality assurance

Info Detail Spesifik

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Pernyataan Tanggungjawab

Douglas M. Lambert

Versi lain/terkait

Lampiran Berkas

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