Article

Business process innovation in the mid-1990s

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Argues that today′s rapidly changing competitive environment, cost effectiveness and consistently high output quality are no longer enough to ensure corporate success. A company′s business processes must also be more responsive and flexible than those of its competitors. Innovative ways must be sought continuously to provide technology to support motivated, adaptable work groups dedicated to meeting or exceeding customers′ requirements in the shortest possible time. Puts forward the case of the Xerox Corporation, which in responding to the challenge of primarily Japanese competition, has pioneered a number of approaches to business process innovation, particularly in the area of inventory management and logistics. Finds that by simultaneously redesigning information flows, work processes and authority structures, the company has radically improved not only the cost and quality of its delivery system, but also its flexibility. States that the redesign techniques are, in themselves, process independent, and should therefore be of interest to managers and academics involved in process flexibility and process innovation in general.

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Ketersediaan

Informasi Detail

Judul Seri

Integrated Manufacturing Systems

No. Panggil

ATC LO HEW b

Penerbit

United Kingdom : Emerald Insight., 1995

Deskripsi Fisik

21 p .

Bahasa

English

ISBN/ISSN

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Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 6 Issue: 2, pp.18-26

Subjek

Innovation
Logistics
Business policy
Inventory control

Info Detail Spesifik

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Pernyataan Tanggungjawab

Fred Hewitt

Versi lain/terkait

Lampiran Berkas

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