Article

Quality evaluation in logistic services

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The paper highlights some problems relevant to the quality measurements in logistic services. “Traditional” logistic indicators are compared with the service dimensions defined in the Parasuraman‐Zeithaml‐Berry model. Furthermore, the problem of service indicators aging is analyzed and discussed. In order to enhance readers’ ability to contribute to the development in the field, the authors pose open‐ended questions in the article

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Ketersediaan

Informasi Detail

Judul Seri

International Journal of Agile Management Systems

No. Panggil

ATC LO FRA q

Penerbit

Italy : Emerald Insight., 2000

Deskripsi Fisik

7 p.

Bahasa

English

ISBN/ISSN

-

Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 2 Issue: 1, pp.49-54

Subjek

Logistics
Supply Chain
Quality
Measurement
services quality

Info Detail Spesifik

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Pernyataan Tanggungjawab

Fiorenzo Franceschini

Versi lain/terkait

Lampiran Berkas

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