Article

Quality in logistics: a comparison of practices between Australian and North American/ European firms

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Presents a comparison of the findings of three studies conducted in North America/ Europe and Australia which investigated the adoption of quality management practices in the logistics function. Focuses on the extent to which quality practices are adopted, how quality in logistics is defined and administered, impediments to implementation, measurement of quality improvements, measuring customer expectations, measuring process improvements and the extent of satisfaction with the quality program.

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Ketersediaan

Informasi Detail

Judul Seri

International Journal of Physical Distribution & Logistics Management

No. Panggil

ATC LO SOH q

Penerbit

North America : Emerald Insight., 1999

Deskripsi Fisik

16 p .

Bahasa

English

ISBN/ISSN

-

Klasifikasi

LO

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

online resource

Edisi

Vol. 29 No. 4, 1999, pp. 267-280.

Subjek

Quality Management
Logistics
Australia
Europe
Implementation

Info Detail Spesifik

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Pernyataan Tanggungjawab

Amrik S. Sohal

Versi lain/terkait

Lampiran Berkas

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