Scales to measure and benchmark service quality in tourism industry: A second-order factor approach

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Scales to measure and benchmark service quality in tourism industry: A second-order factor approach

Bindu Narayan - Nama Orang; Chandrasekharan Rajendran - Nama Orang; L. Prakash Sai - Nama Orang;

The purpose of this paper is to develop and validate scales to measure and benchmark service quality (SQ) in tourism industry.

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IPC Corporate University Library ATC LO NAR s C.1

ATC1602391

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Informasi Detail

Judul Seri: Benchmarking: An International Journal
No. Panggil: ATC LO NAR s
Penerbit: India : Emerald Insight., 2008
Deskripsi Fisik: 28 p .
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 15 No. 4, 2008 pp. 469-493
Subjek: Customer services quality
Performance measurement (quality)
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Bindu Narayan

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