The challenge of reverse logistics in catalog retailing | PELINDO LIBRARY & KNOWLEDGE CENTER

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Article

The challenge of reverse logistics in catalog retailing

Chad W. Autry - Nama Orang; Patricia J. Daugherty - Nama Orang; R. Glenn Richey - Nama Orang;

Many firms are placing greater emphasis on managing returned product. Reverse logistics programs are being used to recover assets that would otherwise be lost. Research results are presented covering reverse logistics programs in the electronics industry, specifically among firms selling through catalogs. The paper looks at how reverse logistics performance and satisfaction with reverse logistics service are influenced by industry, firm size/sales volume, and internal or external assignment of responsibility for disposition. The results are mixed. Performance is significantly impacted by sales volume, while industry effects significantly impact satisfaction. Neither performance nor satisfaction was significantly influenced by location of responsibility for disposition.

Ketersediaan

IPC Corporate University Library ATC LO AUT t C.1

ATC1602492

Tersedia

Informasi Detail

Judul Seri: International Journal of Physical Distribution & Logistics Management
No. Panggil: ATC LO AUT t
Penerbit: USA : Emerald Insight., 2001
Deskripsi Fisik: 17 p.
Bahasa: English
ISBN/ISSN: -
Klasifikasi: LO
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Vol. 31 No. 1, 2001, pp. 26-37.
Subjek: Reverse Logistics
Customer service
Channel management
Catalogue retailing
Info Detail Spesifik: -
Pernyataan Tanggungjawab: R. Glenn Richey

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