Article

The returns management process

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Returns management is the supply chain management process by which activities associated with returns, reverse logistics, gatekeeping, and avoidance are managed within the firm and across key members of the supply chain. The correct implementation of this process enables management not only to manage the reverse product flow efficiently, but to identify opportunities to reduce unwanted returns and to control reusable assets such as containers. In this paper, we describe how the returns management process can be implemented within a firm and across the supply chain. The process is described in terms of its sub‐processes and associated activities, and the interfaces with corporate functions, other supply chain management processes and other firms. Examples of successful implementation are provided.

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Ketersediaan

Informasi Detail

Judul Seri

The International Journal of Logistics Management

No. Panggil

ATC LO GAR t

Penerbit

USA : Emerald Insight., 2002

Deskripsi Fisik

22 p.

Bahasa

English

ISBN/ISSN

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Klasifikasi

LO

Tipe Isi

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Tipe Media

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Tipe Pembawa

online resource

Edisi

Vol. 13 Issue: 2, pp.1-18

Subjek

Reverse Logistics
Implementation
Supply‐chain management
Process management

Info Detail Spesifik

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Pernyataan Tanggungjawab

Keely L. Croxton

Versi lain/terkait

Lampiran Berkas

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