Enhancing customer orientation of service delivery systems: an integrative framework

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Article

Enhancing customer orientation of service delivery systems: an integrative framework

Mahmoud M. - Nama Orang; Yasin - Nama Orang; Ugur Yavas - Nama Orang;

To streamline and improve their service delivery systems, service organizations have much to learn from their manufacturing counterparts in the use of quality and process improvement tools. The purpose of this article is to present a practical framework which integrates these tools in order to enhance the efficiency and customer orientation of service delivery systems. Two examples are used to illustrate the application of the framework. Also practical guidelines to facilitate the implementation of the proposed framework are offered

Ketersediaan

IPC Corporate University Library ATC LE MAH e C.1

ATC1802807

Tersedia

Informasi Detail

Judul Seri: Managing Service Quality: An International Journal
No. Panggil: ATC LE MAH e C.1
Penerbit: United States of America : Emerald Insight., 1999
Deskripsi Fisik: 8 p.
Bahasa: English
ISBN/ISSN: 0960-4529
Klasifikasi: LE
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: online resource
Edisi: Volume 9 · Number 3 · 1999 · pp. 198–203
Subjek: Enhancing customer orientation of service delivery
Enhancing
an integrative framework
Enhancing customer
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Mahmoud M.

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