Describes the successful implementation by a major airline′s catering division of a comprehensive, computer‐controlled logistics system comprising two separate, fully automated warehousing and ordering systems, making order error a rarity and enabling three‐shift operation which has significantly increased profitability.
This paper aims to evaluate the main business models used for airlines’ maintenance, repair and overhaul (MRO) activities and determine the activities to which these relate
The purpose of this paper is to report on research undertaken within a European-based airline services firm. As a result of pressures within the airline industry the firm embarked on a cost reduction programme, recognising the need to achieve more synergy from its procurement spend, located in semi-autonomous business units (BUs). The paper describes sequentially the two stages of the author’…
To develop a performance measurement system (PMS) in the application of supplier relationship management operated under a supply chain benchmarking framework. Acting as a monitoring tool for evaluating the performance of maintenance logistics providers against the defined performance levels stated in the contract, and facilitating the application of benchmarking approach in maintenance logistic…
The purpose of this paper is to test the use of radio frequency identification (RFID) for improving track and trace of the luggage handling process and to determine potential decreases in operational costs of airports, namely through reduced baggage sorting expenses.
Customer service is of significant concern to an airline passenger. The on‐time performance of an airline is one of the important indicators of customer service. Analyses whether there is any relationship between airline flight delays and the financial situation of an airline. Identifies association between the probability of delay and financial factors of an airline using logistic regressi…