Examines the interorganizational alliance of a buyer and supplier with the expressed objective of improving the quality of existing purchased parts. Supplier quality can be improved through the implementation of various programmes such as statistical process control (SPC). Supplier quality improvement is viewed as two‐dimensional; there may be improvement owing to the modification of product …
Analyses the dimensions of service in the co‐operative buyer‐supplier interaction and presents an interpretative scheme which links some of the basic service management concepts with some critical aspects in the current supply environment. On the basis of the results from a case study of the Zanussi Appliances Company (Electrolux Group), examines the dimensions of service in the co‐oper…
The purpose of this paper is to measure trust that logistics/supply chain management (SCM) managers of supplier firms perceive toward inbound SCM managers of buyer firms, and investigate the effect of trust on supply chain collaboration and logistics efficiency. In doing so, two trust forms are introduced: affective trust and trust in competency. Besides, supply chain collaboration includes the…