Abstract Purpose – The purpose of this paper is to illustrate how a stakeholder approach based on a case-study research was used to define a method to be applied across the Portuguese seaport administrations (SA) in order to justify the tariffs to be charged for a variety of services provided by these entities. Design/methodology/approach – The study involved both the Portuguese maritime t…
abstract An unceasing growth of gas consumption in domestic households, industry, and power plants has gradually turned natural gas into a major source of energy. Main drivers in this development are the technical and economic advantages of natural gas. It is a clean, versatile, and easily controllable fuel. On this basis, natural gas is often considered the form of energy that will be the ‘…
Introduction Most research on group scheduling in cellular manufacturing has been studied in an environment that permits early shipments. In reality, many customers now forbid early shipments as part of the implementation of the just-in-time (JIT) approach to manufacturing[1-3]. This study compares the performance of group scheduling heuristics in two types of order shipment environments under…
Purpose – The purpose of this paper is to examine a model of corporate and civic communities as it relates to change in rural Atlantic Canada. The aim is to frame questions elevant to what appears tobe a situation of changing paradigms. Design/methodology/approach – This paper is largely conceptual. An exploration of Lyson’s model of corporate and civic communities, review of selected Atl…
Abstract Purpose – The purpose of this paper is to explore how task- and relation-oriented customers co-create high quality services with frontline employees from the perspective of customer-dominant (C-D) logic. Design/methodology/approach – The authors reviewed the service management literature and identified a number of critical components that help service providers understand the psyc…
Purpose – The purpose of this paper is to provide a brief and partial overview of some of the issues and authors that have dominated British industrial relations research since 1965. It is cast in terms of that year being the astronomical Big Bang from which all else was created. It traces a spectacular growth in academic interest and departments throughout the 1970s and 1980s, and then comme…
Abstract Purpose – The purpose of this paper is to examine how to achieve business improvement using clear organisational goals and well-communicated vision, together with a powerful process modelling technique and an analysis of the adopted e-business development stages
Abstract Purpose – This paper aims to revisit the preventive maintenance scheduling literature. The problem to be solved is the simultaneous scheduling of resource-constrained preventive maintenance and operations. In particular, the expression that defines the period-dependent cost function for a preventive maintenance scheduling activity is redefined. A case study is presented from the sh…
Abstract Purpose – The purpose of this paper is to set out the process by which a smart specialisation strategy was developed for a small, peripheral economy in the European Union, the Republic of Malta. It assesses the applicability of the approach in the context of a micro-economy with an industrial structure based on a small number of foreign direct investments and a predominance of mic…
Strategic Change Leaders merupakan buku pertama di indonesia yang mengisahkan peran pemimpin dalam perubahan organisasi. Buku ini memberi wawasan kepada pembaca mengenai : Bagaimana memahami persoalan dalam organisasi? Bagaimana menentukan visi organisasi? Bagaimana mengomunikasikan visi? Bagaimana menggerakan anggota organisasi untuk mencapai visi? Bagaimana menghadapi resistensi?
The purpose of this paper is to explain why change programs fail in spite of best practice processes and procedures and to examine the improvements that can be made by developing effective change leaders.
Many city logistics projects in Europe have failed. A better understanding of the complex organizational change processes in city logistics projects with many stakeholders may expand city logistics capabilities and thereby help prevent future failures. The purpose of this paper is therefore to increase understanding of how city logistics emerge, and secondarily, to investigate whether such proc…
The purpose of this paper is to report on experiences from BAT’s major supply chain reconfiguration program; it details practices, lessons learnt and do’s and do nots. There is little research that reports on how to manage major supply chain reconfiguration programs, despite the fact that it is widely acknowledged that this can be challenging.
Many supply chain reconfiguration programs are launched each year. Despite a wealth of knowledge existing in the general management domain, there has been little work within the supply chain management domain on change. That which does exist deals with change to a technical – as opposed to non-technical – system. This leaves out many of the social and behavioral aspects of change. This pape…
The purpose of this paper is first, to summarize the findings from the book The New Supply Chain Agenda (Slone, Dittmann, and Mentzer 2010). Second, it reviews associated academic research, identifies critical knowledge gaps, and suggests areas for future academic research that will aid scholars and managers in improving supply chain management (SCM) performance.
The objective of this research was to compare the behavior of two methods of managing an engineering change request (ECR) process, namely, perform changes as they occur or in a batch.
This paper aims to examine the role of intellectual capital (IC) management in an organizational change process. The purpose is to obtain new empirical findings and an enhanced understanding of the role of IC in an organizational change process is obtained.
The purpose of this paper is to increase the understanding of the impact of engineering changes on the materials planning process.